You will receive an email when your order leaves our studio. If you have opted for a tracked delivery service, your tracking number will be included in this email.
To check the status of your order, you can enter your tracking number here.
Orders are processed within 1-3 working days. How quickly your order gets to you will depend on the delivery service chosen at the checkout, and where you are.
Please be assured we will dispatch your order in the time stated but unfortunately we have no control over, or are able to influence the postal system in any way.
Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We use Royal Mail First Class Delivery as standard for all UK orders. Please note that this is not a tracked service. You can upgrade your delivery to a tracked and signed, and a guarenteed service. You’ll be asked to select a delivery method during checkout.
It is your responsibility as the customer to make sure that the shipping address is entered correctly. If paying by PayPal, please double check the delivery address you enter is correct. If you notice the error after placing an order, and providing your order has not been dispatched, get in touch immediately informing us of the error. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
Returns & Exchanges
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Each ring is handmade to order to your opted size, and therefore it cannot be exchanged. As resizing requires additional work, with some resizing jobs needing to be made again from scratch, there is a small fee for this service.
This fee is to cover the time taken to resize your ring, and to cover the cost of posting the ring back to you. Details of which can be found here.
Orders that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty or damaged.
Providing your order has not been processed, you are welcome to cancel or amend your order up to 24 hours after it has been placed.
Unfortunately, we are not accepting custom orders at this time. We sometimes accept orders for adaptions of current designs, depending on the time of year (outside of the Christmas, Valentine’s Day, Mother’s Day periods). If this is something you are interested in, please get in touch.
Actually, paper invoices are never included. We don’t think they are necessary! You will, however, receive an invoice via email. If you would like a paper invoice included with your order, please contact us or leave a message at the checkout.
.We do not currently offer a gift wrapping service, however we believe that your order is packaged ready enough for gift giving! A gift note can also be included. Please leave a message at the checkout,
Most pieces of Ruby Tynan Jewellery come packaged in small white branded gift boxes, with the exemption of stud earrings, which come packaged on small white branded gift cards.
Your orders will be posted in cardboard postal boxes, without paper invoices.
The most accurate way to find out your ring size is to visit a local jeweller. We highly recommend doing this before purchasing a ring from us, particularly a wedding ring.
Alternatively, a plastic ring sizer can be purchased here.
Handmade fine jewellery is a delicate, and although more durable than costume jewellery, it still requires proper care.
If your Ruby Tynan Jewellery becomes damaged or broken, we may be able to repair it for you for a fee. If it appears to be a manufacturing fault, then we will repair or replace it for free. Please contact us with details and pictures and a small explanation of the issue, and we will be in touch with your options.
For details on how to properly care for your jewellery to ensure longevity, please refer to our jewellery care guide.
You can contact us through our contact page! We will be happy to assist you.