Frequently Asked Questions
Returns & Refunds
I always aim for make sure my customers love my products, but if you do need to return an order, I'll be happy to help. Just email me directly and I'll take you through the process.
The returns policy can be found here.
If you are not 100% satisfied with your order and wish to return it, we offer full refunds(excluding postage upgrades) if you notify us within 14 days.
To be eligible for a refund, you must return your item within 14 days of notifying us that you would like a refund. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the case when the product and packaging are unused and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
All shipping costs (including the return shipping) are handled by the customer.
Each ring is handmade to order to your opted size, and therefore it cannot be exchanged. As resizing requires additional work, with some resizing jobs needing to be made again from scratch, there is a small fee for this service.
This fee is to cover the time taken to resize your ring, and to cover the cost of posting the ring back to you. Details of which can be found here.
Orders that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty or damaged.
Shipping & Delivery
You will receive an email when your order leaves our studio. All orders are sent using a tracked delivery service. Your tracking number will be included in this email.
To check the status of your order, you can enter your tracking number here.
Orders are processed within 1-5 working days (unless otherwise stated). How quickly your order gets to you will depend on the delivery service chosen at the checkout, and where you are.
Please be assured that your order will be dispatched in the time stated but unfortunately I have no control over, or are able to influence the postal system in any way.
Delivery details will be provided in your confirmation email.
Yes, I can ship all over the world, however there are minimum order requirements for EU destinations. Shipping costs will apply, and will be added at the checkout. Please also note that you are responsible for paying any customs fees/import duties and handling fees.
We use Royal Mail First Class Delivery as standard for all UK orders. Please note that this is not a tracked service. You can upgrade your delivery to a guaranteed service at the checkout.
It is your responsibility as the customer to make sure that the shipping address is entered correctly. If paying by PayPal, please double check the delivery address you enter is correct. If you notice the error after placing an order, and providing your order has not been dispatched, get in touch immediately informing me of the error. I will do my best to make the change, however I cannot guarantee that I will be able to do so.
Providing your order has not been processed, you are welcome to cancel or amend your order up to 24 hours after it has been placed.
Unfortunately, I am not accepting custom orders at this time. I sometimes accept orders for adaptions of current designs, depending on the time of year (outside of the Christmas, Valentine’s Day, Mother’s Day periods). If this is something you are interested in, please get in touch.
Actually, paper invoices are never included. I don’t think they are necessary! You will, however, receive an invoice via email. If you would like a paper invoice included with your order, please contact me or leave a message at the checkout.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Handmade fine jewellery is a delicate, and although more durable than costume jewellery, it still requires proper care.
If your Ruby Tynan Jewellery becomes damaged or broken, I may be able to repair it for you for a fee. If it appears to be a manufacturing fault, then I will repair or replace it for free. Please contact me with details and pictures and a small explanation of the issue, and I will be in touch with your options.
For details on how to properly care for your jewellery to ensure longevity, please refer to our jewellery care guide.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.