When your order has been 'dispatched' then it’s on it’s way to you and you should have received an email letting you know. If you have opted for the 'express delivery' service, you will have a tracking link in your despatch email. If you have not received this email, please check your junk folder.
Unfortunately, we cannot control your order once it has entered the Royal Mail system. Please be assured that once your order has been dispatched, it is on its way to you.
Firstly, please double check that the delivery address you entered was correct.
Please be assured that if your order has been dispatched, it is on its way to you. Royal Mail are currently dealing with a 30% increase on postage traffic, which is causing extensive delays. This is being exacerbated by the coronavirus-related measures being put in place, on top of an increased uptake of online shopping, in no small part driven by the recent lockdown.
We do not have any more information than you do as to where your parcel is if it has been despatched. Please wait 14 working days (Monday-Friday, excluding bank holidays), before getting in touch. If after this point, and only after this point, you have not received your order, we can put in a claim on your behalf. Please send an email to email@example.com with the subject line: 'Lost Parcel'
If you have placed an order with the express delivery option, please wait an additional 5 working days before getting in touch. After this point, we will be able to put in a claim on your behalf. Please send an email to firstname.lastname@example.org with the subject line: 'Lost Parcel'
If you have still not received your order after 14 working days (standard delivery) or 5 working days (express delivery), then it is now time to put in a claim.
You will then be offered a refund on your order, or a replacement.
If the item has been scanned as delivered today but it can't be located, this may be due to a rare scanning error. Please allow an extra day for the item to be delivered before getting in touch.
Please check the delivery address provided was correct. If it was incorrect, unfortunately there is nothing I can do.
If it is correct, please check the following:
If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one. If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.
If you still cannot locate your order, I will contact Royal Mail to make enquiries on your behalf.
You will receive an email when your order leaves our studio. If you have opted for a tracked delivery service, your tracking number will be included in this email.
To check the status of your order, you can enter your tracking number here.
Orders are processed within 3 working days (unless otherwise stated). How quickly your order gets to you will depend on the delivery service chosen at the checkout, and where you are.
Please be assured that your order will be dispatched in the time stated but unfortunately I have no control over, or are able to influence the postal system in any way.
Delivery details will be provided in your confirmation email.
Yes, I can ship all over the world. Shipping costs will apply, and will be added at the checkout. Please also note that you are responsible for paying any customs fees/import duties and handling fees.
We use Royal Mail First Class Delivery as standard for all UK orders. Please note that this is not a tracked service. You can upgrade your delivery to a guaranteed service at the checkout.
It is your responsibility as the customer to make sure that the shipping address is entered correctly. If paying by PayPal, please double check the delivery address you enter is correct. If you notice the error after placing an order, and providing your order has not been dispatched, get in touch immediately informing me of the error. I will do my best to make the change, however I cannot guarantee that I will be able to do so.
Returns & Exchanges
I always aim for make sure my customers love my products, but if you do need to return an order, I'll be happy to help. Just email me directly and I'll take you through the process.
Each ring is handmade to order to your opted size, and therefore it cannot be exchanged. As resizing requires additional work, with some resizing jobs needing to be made again from scratch, there is a small fee for this service.
This fee is to cover the time taken to resize your ring, and to cover the cost of posting the ring back to you. Details of which can be found here.
Orders that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty or damaged.
Providing your order has not been processed, you are welcome to cancel or amend your order up to 24 hours after it has been placed.
Unfortunately, I am not accepting custom orders at this time. I sometimes accept orders for adaptions of current designs, depending on the time of year (outside of the Christmas, Valentine’s Day, Mother’s Day periods). If this is something you are interested in, please get in touch.
Actually, paper invoices are never included. I don’t think they are necessary! You will, however, receive an invoice via email. If you would like a paper invoice included with your order, please contact me or leave a message at the checkout.
Yes, we do offer a gift wrapping service. Once you reach the checkout, you will be given the option to add the gift wrapping service, for an additional charge.
Gift wrapped jewellery will arrive in a branded white gift box, tied with a blush silk ribbon. This is then placed inside a branded white gift bag, finished with branded tissue paper.
Most pieces of Ruby Tynan Jewellery come packaged in small white branded gift boxes, with the exemption of stud earrings, which come packaged on small white branded gift cards.
Your orders will be posted in cardboard postal boxes, without paper invoices.
The most accurate way to find out your ring size is to visit a local jeweller. I highly recommend doing this before purchasing a ring from me, particularly a wedding ring.
Alternatively, a plastic ring sizer can be purchased here.
Handmade fine jewellery is a delicate, and although more durable than costume jewellery, it still requires proper care.
If your Ruby Tynan Jewellery becomes damaged or broken, I may be able to repair it for you for a fee. If it appears to be a manufacturing fault, then I will repair or replace it for free. Please contact me with details and pictures and a small explanation of the issue, and I will be in touch with your options.
For details on how to properly care for your jewellery to ensure longevity, please refer to our jewellery care guide.
You can contact me through our contact page! I will be happy to assist you.