UK Shipping

We offer a range of UK shipping options:

Free UK shipping on all orders over £50

• £3.95 – Royal Mail Tracked 48
• £4.50 – Royal Mail Tracked 24
• £10.00 – Royal Mail Special Delivery (guaranteed next day)

Shipping method is chosen at checkout based on your country of delivery.

As each piece is handmade to order, please see individual listings for accurate processing times.

Once shipped:

• Tracked 48: 2–3 working days
• Tracked 24: 1–2 working days
• Special Delivery: Next working day

International Shipping

We ship worldwide using various services:

• £15.00 – Royal Mail International Tracked
• £50.00 – International Express (1-3 days)

Please note:

• Delivery times vary depending on destination
• International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer
• US tariffs are included in the listing price, you will not be billed for these separately

As each piece of jewellery is typically made-to-order, just for you, dispatch times vary. Please see individual listings for accurate dispatch times. How quickly your order gets to you once it has left the studio will depend on the delivery service chosen at the checkout, and where you are. For example, opting for next day delivery will not speed up your order making time.

Please be assured that your order will be dispatched in the time stated but unfortunately I have no control over, or are able to influence the postal system in any way.

When your order has been dispatched you will have received an email letting you know. You will have a tracking link in your despatch email. If you have not received this email after the advertised dispatch dates, please check your junk folder.

Unfortunately, we cannot control your order once it has entered the postal system. Please be assured that once your order has been dispatched, it is on its way to you.

Yes, I can ship all over the world, however there are minimum order requirements for EU destinations. Shipping costs will apply, and will be added at the checkout. Please also note that you are responsible for paying any customs fees/import duties and handling fees.

When ordering from outside the UK, your order may be subject to import duties, taxes, tariffs, or customs fees depending on your country’s regulations.

These charges are set by your local customs authority and are the responsibility of the customer.

United States Orders

• All applicable US tariffs are included in the product price, so you will not be charged additional tariffs on delivery
• However, state sales tax and/or import duties and customs fees may still be applied before delivery in the destination country, depending on your location

Other International Orders

For customers outside the UK (excluding the US):

• You may be required to pay customs duties, import VAT, or handling fees upon delivery
• These charges are not included in our prices or shipping fees

Important Information

• Ruby Tynan Jewellery are not responsible for any delays caused by customs
• If a parcel is refused due to unpaid customs charges, it may be returned to us. In this case, any refund may be reduced to cover return shipping costs
• Unfortunately, we cannot estimate or control these charges

We hope you love your jewellery, but if something isn’t quite right, we’re here to help.

If you're not 100% satisfied, you have the right to cancel your order within 14 days of receiving it. To cancel your order, please email us at info@rubytynanjewellery.co.uk within 14 days of delivery. Once you have notified us, you have a further 14 days to return the item.

To be eligible for a return:

• Items must be unused and in their original condition
• Items should be returned in their original packaging where possible
• You must provide proof of purchase (e.g. order number or confirmation email)

The following items cannot be returned unless faulty:

• Earrings (for hygiene reasons)
• Custom or personalised jewellery
• Made-to-order pieces

This does not affect your statutory rights.

Return Postage

• Customers are responsible for return postage costs unless the item is faulty or incorrect
• We recommend using a tracked service, as we cannot be responsible for items lost in transit

Once we receive your return and inspect the item:

• Your refund will be processed within 14 days
• Refunds will be issued to your original payment method

Original delivery costs (excluding postage upgrades) will be refunded if:

• Your item is faulty, or
• You cancel within the 14-day cooling-off period

1. Email us at info@rubytynanjewellery.co.uk with your order number
2. We will provide return instructions
3. Send your item to:

Ruby Tynan Jewellery
Studio 44 B.box Studios, Stoddard Street, Newcastle Upon Tyne, NE2 1AN

All shipping costs (including the return shipping) are handled by the customer.

As each ring is handmade to order, we are unable to offer exchanges for a different size once your order has been completed.

We understand that sometimes sizing isn’t quite right. Where possible, we offer a ring resizing service for a small fee to cover the cost of materials and the time required to carefully adjust your piece.

• Resizing is subject to the design of the ring and may not be possible for all styles
• The fee will vary depending on the adjustment required. e.g. the diamond set star bands cannot be resized
• Customers are responsible for postage costs to and from our studio
• We recommend double-checking your ring size before ordering to avoid additional costs

If you need your ring resized, please contact us with your order number and details of the size adjustment required.

We’ll confirm whether resizing is possible and provide a quote.

Orders that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty or damaged.

Sending Your Pet Impression Mould (UK Customers)

Once you have completed your impression mould, you’ll need to send it back to us so we can begin creating your jewellery.

Getting Your Free Return Label

We provide a free UK return postage label for sending your mould back to us.

Please email us here to request your label.

Important

• Only request your return label once your mould is ready to send
• Your postage label is time-sensitive and will expire within 7 days
• If your label expires, you will need to arrange your own shipping

Sending Your Mould

• Carefully package your mould to prevent damage in transit
• Attach your return label securely to the parcel
• Drop your parcel off at your local post office or designated drop-off point
• Please make sure your information card is included so that we can match your mould to your order

Sending Your Pet Impression Mould (International Customers)

If you are sending us your pet’s mould or impression from outside the UK, please follow the guidance below to avoid any unnecessary customs charges or delays.

How to Send Your Impression

When posting your mould to us, please:

• Customers are responsible for arranging and covering the cost of shipping the mould
• Use your local postal service (tracked is recommended)
• Clearly label the parcel as:
  “Pet impression mould for jewellery making – no commercial value”
• Declare a low value (e.g. £5 or less) on the customs form
• Mark the item as a “gift” or “other” (not merchandise) where possible

Why This Is Important

Your mould is being sent to us temporarily for processing, not as a purchased item.

Incorrect customs declarations (e.g. marking as “merchandise” with a high value) may result in:

• Import duties or VAT being charged
• Delays in customs
• Additional handling fees

Return of Your Mould

Your mould will be returned to you along with your finished jewellery.

Important Notes

• Any customs charges incurred due to incorrect declaration may need to be paid before we can receive your parcel
• We are not responsible for delays caused by customs processing
• If you are unsure how to complete your customs form, please contact us before sending

If you need help at any stage, feel free to email us at info@rubytynanjewellery.co.uk — I'm happy to guide you!

When you purchase your jewellery, the price is based on current material costs.

Because precious metal prices can fluctuate, we are only able to honour your original price for a limited time:

• Gold pieces – price honoured for 3 months from the date of purchase
• Silver pieces – price honoured for 6 months from the date of purchase

If we receive your impression after the timeframes above, your order may be subject to an additional charge to reflect any increase in material costs.

We will always contact you first to confirm any price changes before proceeding.

Need more time?

If you think you may need longer, please contact us — we’ll always do our best to help where possible.

Once we receive your pet’s impression kit back in the studio, your piece will be carefully handcrafted.

• Most pieces are completed within 3 weeks from the date we receive your impression

Does engraving affect the timeframe?

Yes — if your piece includes engraving, please allow additional time:

• Engraved pieces typically require an extra 2–3 weeks before dispatch

When does the timeframe start?

Your production time begins once we receive your completed impression kit, not from the date of purchase.

Please note

• Each piece is handmade with care, so timelines may vary slightly during busy periods
• We will always do our best to complete your jewellery as quickly as possible without compromising on quality

Your kit will be dispatched within 1-3 working days after your order is placed online. How quickly your kit gets to you will depend on the shipping method chosen by you at the checkout.

We understand that sometimes time is very limited, and this can be an emotional and urgent situation.

If you’re concerned that your kit may not arrive in time, please contact us as soon as possible at info@rubytynanjewellery.co.uk.

We can provide guidance on:

• Where to source suitable moulding materials locally (Hobbycraft or Amazon etc)
• Options for urgent delivery or collection of impression putty
• The best way to take an impression safely and quickly

Important

If you are able to take an impression using alternative materials, we can still work with you to create your jewellery — just get in touch and we’ll guide you through the next steps.

We’re always here to support you during this time.

Yes — I can absolutely create double-sided pendants.

This can include:

• Two fingerprints
• Two nose or paw prints
• One fingerprint and one pet print

How to order

To create a double-sided pendant:

1. Add your chosen pendant to your cart
2. Add an additional moulding kit to your order
3. When completing your impression, make sure to note on your order card (included in your kit) that you would like your pendant to be double-sided
4. You may find it useful to label each impression

There is no additional charge for making your pendant double-sided, aside from purchasing the extra moulding kit required.

Yes, absolutely!

Cat impressions work beautifully, especially nose prints, which have a unique and delicate texture that translates perfectly into jewellery.

We have also created custom pieces using cat paw prints, which make equally special keepsakes.

Technically, yes — it is possible to create a half-and-half ring using two different prints.

However, due to the fine detail in nose and paw textures, the two prints may blend together, meaning it can be difficult to clearly distinguish between them in the final piece.

Our recommendation

A lovely alternative is to create two separate rings, each featuring one of your dog’s prints, and have them engraved with their names.

This allows each print to be clearly visible and creates two meaningful pieces you can wear together.

If you’d still like a half-and-half ring

You’re very welcome to go ahead with this option.

To order:

1. Add your chosen ring to your cart
2. Add an additional moulding kit to your order
3. Make sure to note on your order card that you would like a half-and-half design

We understand that this can be a difficult situation, and we’re so sorry for your loss.

In many cases, it is still possible to create a piece using an existing ink print.

Using an ink print

If you have an ink fingerprint or paw/nose print:

• We can often work from a clear photograph or scan of the print
• The quality and detail of the image will affect how much texture we can capture, for example if you can't see the texture or fingerprint lines by eye, then it isn't suitable

What to do next

Please email us at info@rubytynanjewellery.co.uk with a photo of the print, and we will:

• Let you know if it is suitable
• Guide you through the next steps

Yes! We love this look.

Layering multiple pendants on one chain creates a really meaningful and personal piece.

How many pendants can I add?

We recommend:

• Up to 4 mini or small pendants per chain
• Up to 2 classic or large pendants per chain

This ensures the necklace sits comfortably and looks balanced.

How to order

1. Add your chosen necklace (with chain) to your cart
2. Return to the product listing and add any additional pendants without a chain
3. Complete your order as usual

You will receive separate impression kits for each pendant.

That’s completely okay, most impressions don’t need to be perfect.

In many cases, we can still work with impressions that are slightly uneven or incomplete. If you're unsure whether your impression mould contains enough texture or detail, feel free to email over some images of your mould. Make sure to photograph your mould in good lighting.

We know this can be tricky!

We recommend trying when your pet is calm or sleepy, and taking a couple of attempts if needed. You may wish to order multiple pots of the moulding putty to give yourself multiple attempts. A relaxed environment usually gives the best results.

Yes, the moulding material included in your kit is a non-toxic, two-part putty and is safe to use when following the instructions provided.

It has been selected to be gentle and suitable for taking impressions of your pet’s nose or paw.

Important

• The putty should not be ingested by your pet
• Always supervise your pet during the impression process
• Use only as directed in the instructions provided

Providing your order has not been processed, you are welcome to cancel or amend your order up to 24 hours after it has been placed.

Actually, paper invoices are never included. We don’t think they are necessary! You will, however, receive an invoice via email. If you would like a paper invoice included with your order, please contact me or leave a message at the checkout.

Furthermore, if you're ordering your gift in secret, please let us know and we will make sure that the outer packaging is free of branding.

Your order will be carefully packaged using recyclable materials, in line with our commitment to reducing waste.

If you order multiple items, they may be packaged together in the same box to minimise unnecessary packaging.

Gifting

If you are purchasing items as a gift and would like separate gift boxes, please let us know when placing your order and we’ll be happy to arrange this for you.

Yes, we only use solid precious metals, including gold and silver. Most notably sterling silver, 9ct & 18ct gold & platinum.

We never use plated or gold-filled materials, so your piece is made to last and can be treasured for years to come.

Why we don’t use plated or gold-filled materials

Plated and gold-filled jewellery has a thin layer of gold over a base metal. Over time, this layer can wear away, revealing the material underneath.

This means:

• The piece may lose its colour and finish with wear
• It often cannot be easily repaired or restored
• It may need to be replaced over time

Because of this, plated jewellery can be more wasteful, as it doesn’t have the same longevity as solid precious metals.

No jewellery is truly waterproof.

Most metals — including precious ones — can be affected by water over time, particularly when it contains salt, chlorine, or other chemicals (which most water does).

Solid gold and silver are generally very durable, but they are not completely immune to wear. To make them suitable for everyday jewellery, they are alloyed with other metals — and it’s these alloyed elements that can gradually react to moisture and chemicals.

The term “waterproof jewellery” is often used as a marketing phrase, particularly for lower-cost, plated pieces. Rather than focusing on short-term durability, we choose to work with solid precious metals — so your jewellery can be worn, cared for, and restored over many years.

What this means for your jewellery

Occasional exposure, such as brief contact with water, is unlikely to cause immediate damage.

However, regular or prolonged exposure — especially to chlorinated or salt water, as well as soaps and other products — can lead to:

• Dullness or loss of shine
• Surface wear over time
• Increased need for cleaning or polishing

Our recommendation

To keep your jewellery looking its best, we recommend removing it before swimming, showering, or using products such as perfumes and cleaning agents.

With the right care, your piece will remain a lasting and meaningful keepsake. For a more comprehensive guide to caring for your jewellery, visit out jewellery care page.

Gold is a beautiful material, but its extraction can come at a high human and environmental cost. This is why we are proud to use only Single Mine Origin (SMO) gold and recycled gold and silver in our collections. By choosing responsibly sourced and recycled metals, we hope to help reduce the demand for environmentally damaging mining practices while maintaining the same high quality and durability you'd expect from fine jewellery.

These materials are sourced through trusted refiners who adhere to strict environmental and ethical standards. The result? Jewellery that carries a story of sustainability from the inside out.

Each piece is also made to order, meaning we only create what is needed. This helps to minimise waste and avoid excess production.

Check visit our jewellery care page for tips looking after your jewellery, and keeping it looking as good as new.

All jewellery is covered by a 12-month warranty from the date of delivery.

This covers:

• Manufacturing faults
• Structural issues (e.g. breakages not caused by wear or misuse)
• Issues with craftsmanship

What’s Not Covered

Our warranty does not cover:

• General wear and tear (including scratches, dents, or surface wear)
• Damage caused by accidents, misuse, or improper care
• Loss or theft
• Changes in appearance due to exposure to chemicals, water, or perfumes
• Tarnishing or natural oxidation of metals over time

Impression Jewellery

Due to the bespoke nature of impression pieces, slight variations in texture and finish are part of the design and are not considered faults.

Repairs

If your jewellery develops a fault within the warranty period, please contact us at info@rubytynanjewellery.co.uk with:

• Your order number
• A description of the issue
• Clear photos of the item

We will assess the issue and, where appropriate, offer a repair or replacement.

After the Warranty Period

We are happy to offer repairs outside of the warranty period where possible.
A fee may apply depending on the nature of the repair.

Important

• Customers are responsible for return postage unless the item is confirmed to be faulty
• We recommend using a tracked service when returning items