Each piece of jewellery is handmade to order, just for you. Because of this, dispatch times vary and are shown on each individual product listing. These timeframes reflect the making time required before your order is shipped.

Please note that selecting a faster delivery service at checkout does not speed up production time.

Once your order has been completed and dispatched, you will receive an email confirmation with tracking information. If you haven’t received this after the stated dispatch timeframe, please check your junk or spam folder, or get in touch. Delivery times are estimates provided by Royal Mail and international carriers and may vary. While I will always ensure your order is dispatched on time, delivery once with the postal service is outside of my control.

Each piece is carefully made and checked before dispatch. Once your order has been handed over to the postal service, it is in the care of the delivery provider, but I will always support you in tracking or resolving any delivery issues wherever possible.

If you are not 100% satisfied with your order and wish to return it, we offer full refunds (excluding postage upgrades) if you notify us within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, you must return your item within 14 days of notifying us that you would like a refund. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please DO NOT send your item back to us without first notifying us that you would like to return your order. We request that you contact us first so that we can provide you with the correct return address. 

Orders may only be cancelled prior to the start of production. Once making has begun, cancellation is no longer possible.

Certain pieces from Ruby Tynan Jewellery is handmade to order, often created using your own personal impressions or requirements.

Because of this bespoke nature, these items are exempt from the standard 14-day cancellation right under UK distance selling regulations. As a result, we are unable to accept returns or exchanges for change of mind or incorrect sizing once an order has been placed.

Please ensure all details are checked carefully before ordering. If you are unsure at any stage, you are very welcome to get in touch prior to purchase.

This does not affect your statutory rights. If an item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund in accordance with UK consumer law.

Each piece is carefully inspected before dispatch. If your order arrives with an issue, please contact me within 7 days of receipt, including your order number and photographs of the item.

Where appropriate, a repair, replacement, or refund will be offered.

As all rings are made to order, we are unable to offer exchanges for incorrect sizing.

Some designs can be resized, where stated on the product listing. However, certain pieces (including star set diamond rings) cannot be resized due to their construction. Other items (for example where the engraving is features around the entirety of the ring) can only be resized by up to two sizes.

Full guidance is available on the Ring Sizing page, and support is always available if you need assistance before ordering.