got a question?
Get in touch!
If you would like to get in touch, I would love to hear from you and help in any way I can. Please use the form below or email us at info@rubytynanjewellery.co.uk.
Before sending your message, if you have a specific query about your order or any of our products, please take a moment to check the FAQs (particularly for delivery times and order updates). You may find your answer there more quickly.
For enquiries relating to ring resizing or bespoke commissions, please use the dedicated contact pages linked below so I can gather the right details and assist you more efficiently.
If your question isn’t covered in the FAQs, I aim to respond to all genuine enquiries as promptly as possible. A gentle reminder that your message will be read by a real person. Thank you for your kindness and patience.
FAQ
Can I return my order?
We hope you love your jewellery, but if something isn’t quite right, we’re here to help.
If you're not 100% satisfied, you have the right to cancel your order within 14 days of receiving it. To cancel your order, please email us at info@rubytynanjewellery.co.uk within 14 days of delivery. Once you have notified us, you have a further 14 days to return the item.
To be eligible for a return:
- Items must be unused and in their original condition
- Items should be returned in their original packaging where possible
- You must provide proof of purchase (e.g. order number or confirmation email)
The following items cannot be returned unless faulty:
- Earrings (for hygiene reasons)
- Custom or personalised jewellery
- Made-to-order pieces
This does not affect your statutory rights.
When will my order be dispatched?
As each piece of jewellery is typically made-to-order, just for you, dispatch times vary. Please see individual listings for accurate dispatch times. How quickly your order gets to you will depend on the delivery service chosen at the checkout, and where you are.
Please be assured that your order will be dispatched in the time stated but unfortunately I have no control over, or are able to influence the postal system in any way.
When your order has been dispatched you will have received an email letting you know. You will have a tracking link in your despatch email. If you have not received this email after the advertised dispatch dates, please check your junk folder.
Unfortunately, we cannot control your order once it has entered the postal system. Please be assured that once your order has been dispatched, it is on its way to you.
I have ordered the wrong ring size, can I exchange it for another size?
As each ring is handmade to order, we are unable to offer exchanges for a different size once your order has been completed.
We understand that sometimes sizing isn’t quite right. Where possible, we offer a ring resizing service for a small fee to cover the cost of materials and the time required to carefully adjust your piece.
- Resizing is subject to the design of the ring and may not be possible for all styles
- The fee will vary depending on the adjustment required. e.g. the diamond set star bands cannot be resized
- Customers are responsible for postage costs to and from our studio
- We recommend double-checking your ring size before ordering to avoid additional costs
If you need your ring resized, please contact us with your order number and details of the size adjustment required.
We’ll confirm whether resizing is possible and provide a quote.
Map
Studio 44 B.Box Studios, Stoddard Street, Newcastle Upon Tyne, NE2 1AN
Studio closed to the public. Appointments are available for order collections and consultations only.
