If you would like to get in touch, I would love to hear from you and help in any way I can! Please use the form below or email us at email@example.com. Before you send a message... If you have a specific query about your order or any of our products, please first refer to the FAQs (particularly with respect to delivery times and the whereabouts of your order). You will receive your answer much quicker this way!
If your question is not answered in the FAQs I will aim to reply to all genuine enquiries within a timely manner... a polite reminder that your message will be read by a fellow human. Please be kind!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been worn and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
I have ordered the wrong ring size, can I exchange it for another size?
Each ring is handmade to order to your opted size, and therefore it cannot be exchanged. As resizing requires additional work, with some resizing jobs needing to be made again from scratch, there is a small fee for this service.
This fee is to cover the time taken to resize your ring, and to cover the cost of posting the ring back to you. Details of which can be found here.
When your order has been 'dispatched' you should have received an email letting you know. You will have a tracking link in your despatch email. If you have not received this email, please check your junk folder.
Unfortunately, we cannot control your order once it has entered the Royal Mail system. Please be assured that once your order has been dispatched, it is on its way to you.
Orders are processed within 1-5 working days (unless otherwise stated). How quickly your order gets to you will depend on the delivery service chosen at the checkout, and where you are.
Please be assured that your order will be dispatched in the time stated but unfortunately I have no control over, or are able to influence the postal system in any way.
Delivery details will be provided in your confirmation email.