have you completed your impression kit?
Let's get started!
Once you’ve completed your impression, you’ll need to send your kit back to us so we can begin creating your jewellery.
Please follow the guidance below depending on your location.
UK Customers
Free Return Postage
We provide a free UK return postage label using Royal Mail Tracked 48.
To receive your label, please complete the form below.
Important
- Only request your label once your mould is ready to send
- Your label is time-sensitive and will expire within 7 days
- If your label expires, you will need to arrange for your own postage
Delivery Options
- Tracked 48 (Free) – included with your order
- Special Delivery (£10) – available if you would prefer a faster, guaranteed service
Local Drop-Off (Newcastle upon Tyne)
If you are local to Newcastle upon Tyne, you are welcome to post your kit through the studio entrance letterbox.
Please note:
- The studio is not open to the public
- You must notify us in advance if you plan to use this option
Sending Your Mould
- Carefully package your mould to prevent damage in transit
- Attach your return label securely to the parcel
- Drop your parcel off at your local post office or designated drop-off point
- Please make sure your information card is included so that we can match your mould to your order
International Customers
If you are sending us your pet’s mould or impression from outside the UK, please follow the guidance below to avoid any unnecessary customs charges or delays.
International customers are responsible for arranging and covering the cost of shipping the mould
How to Send Your Impression
When posting your mould to us, please:
- Use your local postal service (tracked is recommended)
- Clearly label the parcel as: “Pet impression mould for jewellery making – no commercial value”
- Declare a low value (e.g. £5 or less) on the customs form
- Mark the item as a “gift” or “other” (not merchandise) where possible
Why This Is Important
Incorrect customs declarations (e.g. marking as “merchandise” with a high value) may result in:
- Import duties or VAT being charged plus additional handling fees
- Delays in customs
Important Notes
- Any customs charges incurred due to incorrect declaration will need to be paid for by the customer before we can receive your parcel
- We are not responsible for delays caused by customs processing
If you need help at any stage, feel free to email us at info@rubytynanjewellery.co.uk — I'm happy to guide you!
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Are you local?
Return your kit to the following address:
Ruby Tynan Jewellery, Studio 44 B.Box Studios, Stoddard Street, Newcastle Upon Tyne, NE2 1AN
Studio closed to the public. Appointments are available for order collections and consultations only.
